Store Policy

Conditions of Use


Product Descriptions and Images

Privacy & Safety



Damaged Goods

Faulty Goods

Website Access




Payment Methods


We hope you will find our terms and conditions easy to understand. Our conditions comply with UK legislation and distance selling regulations. Please do not hesitate to contact us if you have any questions. It is assumed by making an order that you accept our online Terms and Conditions. These Terms and Conditions do not affect your statutory rights as a customer. 

All prices are in British Pounds (£ sterling). We are not VAT registered so all products are sold free of VAT.  Prices may be changed without notice.  Overseas buyers (i.e. those not resident in the United Kingdom) are responsible for any import duty or local taxes that may be levied. 

Please note that our products are handmade and so sizes are approximate.  Images are a fair representation of the products offered and are taken by us using standard digital cameras.  Due to differences in technology we cannot guarantee the colour accuracy on your screen, however, we do think that most screens should give you a pretty accurate view of the product you receive.

We take every precaution to protect your information both online and offline.  We use secure SSL encryption to ensure that sensitive information such as personal details passed between us cannot be read by a third party.  We protect your payment card information by using PayPal to accept payments.  We never see your credit/debit card details and therefore do not store them on our systems or databases.

We do our very best to only show products we have in stock on our site, or that can be made to order and dispatched within 10 working days.  However, popular products can go out of stock quickly therefore, if this should happen, we will email you with an expected delivery time.   If you decide not to continue with your order and can find no suitable alternative any sum debited from your credit card will be fully refunded to the method used for original payment.  The refund will be made as soon as possible and within 7 days of the request for refund. 

You have the right to cancel your order at any time prior to dispatch.

On receipt of your goods please inspect them immediately and inform us of any damages or missing items within 7 working days.  This does not affect your statutory rights as a consumer.

If your goods develop a fault not caused by accident, misuse or neglect within 28 days of receipt please contact us to arrange an exchange or refund.  

Refunds for faulty goods are made as soon as possible and within 30 days of notification.  We will not be obliged to offer any additional compensation for disappointment suffered.  This does not affect your statutory rights.

The contents of this website may not be copied, reproduced, duplicated, sold, downloaded, or distributed by any means to third parties without our express written consent.  You may copy or print details for the sole purpose of using the website while connected to the internet.  You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.  You must not use the website for  fraudulent purposes, spamming, phishing or any unlawful activity. 

All content on the website is the property of Posh Pets Online Boutique and is protected by UK copyright.  You may not extract or use any content or parts of the content of the website without express written consent.  This includes, but is not limited to use of the text , images or graphics from this site.  For Press and Media usage please email us at for high resolution images and permission to use.  You agree not to copy our designs.  We take theft of our images very seriously. 

The information contained on the website is for information purposes.  We are not providing any recommendations or endorsements to any product or service promoted on the website.  The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

These terms and conditions are governed in accordance with the laws of England and Wales.  You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Payments are processed either via PayPal or credit/debit card through our online order system.

We do not get to see your payment card details at any time and do not record them. 

All credit/debit cardholders are subject to validation checks and authorisation.  If we suspect that a payment has been made fraudulently we reserve the right to cancel the order and make a full refund.

All customers placing an order will be provided with a receipt by email.  Please contact us if you think your receipt is incorrect so that we can rectify it.  Please note that it is your responsibility to enter your email address correctly to ensure you receive your email receipt.  Also note that you may need to add our email address to your safe list to avoid your email provider incorrectly judging our emails as spam or junk.